Frequently Asked Questions
Our Products are updated daily. When you select your equipment the availability will appear with your product info, all of our product are available for Immediate purchase and ready to ship If in case any products become unavailable we will notify you via email. As soon as it becomes available, you will be the first priority for the specific product.
- How long will items be on sale for?”
Our products on sale remain at the lower price until all the stock is sold, the price may even drop further. Some offers and multi-buy deals will stay for a limited time.
- Do we price match?
Onlinecricketshop.com promises to give the best price possible compared to our competitors but we don’t price match. We do offer promotions throughout the season including multi-buy offers and regular reductions on numerous products every month. Please check our website regularly or contact us anytime as stocks are limited!!!
- Can I order by email or fax?
Onlinecricketshop.com does not accept orders by fax or email for our customer’s security. We are happy to process any inquiries over the phone about your order, all orders must be ordered online at www.onlinecricketshop.com
- Do we offer special deals/package for teams?
Onlinecricketshop.com will work with your team if you are looking to buy in bulk, we offer the option available to sell our great products for your whole team with a discount. This can save you and your team member’s great deal of money and hassle-free for everyone buying from different vendors. Please contact us at firstname.lastname@example.org for future inquiries.
- How long does it take to get my items?
Our delivery time is at least 10-12 business days. We usually dispatch our items within 7 days but due to the nature of the business, we urge our customers to allow 10-12 business days to receive your package in the mail. We ship via DHL and standard shipping is available depending on where you are in the world, where you are having your order delivered to and the total weight of the order.
- Am I liable for import taxes?
It all depends on your destination country. Customs or import duties are then applied once the package reaches its destination country. Any additional charges for customs clearance must be paid by the recipient (including, but not limited to, taxes, duties, holding fees). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change so we would advise you to contact your local customs office for current, up-to-date information prior to placing your order. We will also not be liable for any further costs incurred as a result of a recipient’s refusal to pay customs charges and will charge accordingly for any charges incurred by onlinecricketshop.com as a result of the recipient’s refusal to pay the applicable charge levied by Customs.
- Has my order been dispatched yet?
As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it’s on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courier website. You may not get any tracking information on the courier’s website until the following working day after dispatch.
- After dispatch how can I track my delivery?
When your order is dispatched you are sent an email to confirm that it’s on its way to you. Included in this email is your tracking number and details of how to track your order depending on which courier has been used. If your delivery has been sent via DHL: Please enter your tracking number in the ‘Tracking number on DHL website. The status of your order will then be shown. If you miss the delivery please take your missed delivery notification card to the nearest DHL collection facility to collect your package. You will need to take some identification with you. DHL will hold your order for up to a few days before returning it to us. If in case you did not receive a card or sticker on your door you will need to contact your local DHL office.
- Do you deliver to an alternate/work address?
We ask that you provide the correct billing address details when submitting your order but you may change the delivery address to an alternative residential or business address. If you are requesting delivery in a different country to the billing address this will automatically go through a security check and we may contact you to confirm your details. If you request a business address for delivery please make sure you enter the address as completely as possible including if necessary, Business name, building name, floor, department, etc. If delivery is to a commercial address (work/hotel) rather than a residential address, responsibility for locating the parcel rests with the customer as soon as we are able to confirm the package has been delivered to the reception area of the requested building. Onlinecricketshop.com accept no liability for packages lost or misplaced after delivery is confirmed.
- What should I do if I don’t receive the package within expected delivery time?
All packages sent with DHL courier service should be easily tracked by using the tracking number provided in your dispatch email on the courier’s website. If in case there has been a delay, the tracking page should have a clear message where the package is and the reason for the delay.We thank you for your patience if you do experience any delays.
- Can I refuse my package?
If you want to refuse, or have refused delivery for any on the below reasons you did not want to pay import or taxes- you do not want the package. You will be liable for any costs which may incur from our courier for return delivery. If however, you refuse because there is something wrong with your order, something is missing or the package is already opened then the above statement is not applicable to you.
- What happens if the courier misplaces my package?
In the unlikely event of your package being lost by the courier, as the sender, we will be responsible for making the necessary inquiries and claim for the lost items. This means that once the courier classes a package as lost, then we can process a replacement or refund immediately.
- What happens if my package is damaged upon receipt?
If the outer packaging of your package is open or damaged we suggest you check all items are present and correct before signing for the package. If there are any problems with items missing or damaged REFUSE DELIVERY, contact us immediately and we will make all the arrangements for a replacement.
- What should I do if I receive the wrong item?
In the unlikely event, we send you the wrong product, we will refund the cost of return postage back to the card used to purchase the item(s). Please send the product back to us by recorded delivery with a covering letter detailing what happened. As soon as we receive the returned item(s) we will dispatch the correct product and issue you with the postage refund (please include the receipt for postage in the package).
- I have received a faulty item, how do I resolve this?
In the unlikely event that goods are faulty upon receipt, please contact our Customer Service Team as soon as possible so we can resolve the matter. We will endeavor to make the process of replacement as convenient as possible.
- An item is missing from my order, how do I resolve this?
We make sure that all your items are sent properly, but sometimes we don’t send everything you’ve ordered at the same time, so first of all, check your dispatch notification email to see if any of your items are sent separately. If the email says an item should be in your package but it isn’t, please get in touch with our Onlinecricketshop.com customer Service Team. Providing all relevant details including your order number and description of item/s missing that will help us to quickly resolve the issue.
- Our Returns Policy?
OCS products are highly qualified and inspected thoroughly. We have the best quality and remarkable customer service so as an Onlinecricketshop.com customer we take this very seriously and make sure your purchasing is made easy and hassle-free. We want your experience to be enjoyable and leave all the worries for us so that you can start focusing more towards your game. If we make an error in your order we will correct it right away. If your shipment is damaged by the courier service, please file a claim with your local office. If you have any issues with the product contact us so we can send you any damaged item. We do not offer a free returns service. However, if you return items for replacement, we will dispatch the replacement goods to you free of charge.
- What happens if there is a fault with a product?
As an online business, we aim to provide a Returns service that is totally hassle-free for you. If you find a fault has occurred with a product please return the item in a clean and dry condition to Onlinecricketshop.com We attempt to deal with returns within 5-7 working days, however, this may extend at busy times of the year. Most importantly we suggest you use a recorded method of a carriage to return the goods to us (check which is appropriate with carrier). We cannot be held responsible for items lost or delayed in transit on the way back to us.
- What payment methods are accepted?
Payment methods available through the website are – Visa Debit/ Credit/ Electron- MasterCard- American Express and Discover.
- What is the security check?
For your security, every single order goes through a security check. The security check has been put in place due to increase credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudulent or a duplicate. If your order fails to complete the security check we will contact you by email or phone to request additional information so that we can validate your order. Please make sure you are supplying the correct billing name/address information so we can deal with your order quickly.
- How can I cancel an order?
Once you have completed your order you can check the status of the item/s by logging into your account on our website; the status should either be processed or completed. We request you to get in touch with so we can process your cancellation if the order has not been shipped. We look forward to working with any of your questions and concerns.
- Is my information retained for future orders?
We do keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.